Privacy Policy
This Privacy Policy describes how ATMA CENA PSYCHEDELIC HEALTHCARE SOLUTIONS (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or otherwise communicate with us (collectively, the “Services”).
Privacy Policy
This Privacy Policy describes how ATMA CENA PSYCHEDELIC HEALTHCARE SOLUTIONS (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or otherwise communicate with us (collectively, the “Services”).
This Privacy Policy describes how ATMA CENA PSYCHEDELIC HEALTHCARE SOLUTIONS (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services,
you agree to the collection, use, and disclosure of your information as described in this
Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access
any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices
or for other operational, legal, or regulatory reasons. We will post the revised Privacy
Policy on the Site, update the "Last Updated" date and take any other steps required by
applicable law.
How we collect and use your personal information
To provide the Services, we collect and have collected over the past 12 months
personal information about you from a variety of sources, as set out below. The
information that we collect, and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about
you to communicate with you, provide the Services, comply with any applicable legal
obligations, enforce any applicable terms of service, and to protect or defend the
Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depends on how you
interact with our Site and use our Services. When we use the term "personal
information", we are referring to information that identifies, relates to, describes,
or can be associated with you. The following sections describe the categories
and specific types of personal information we collect.
Information we collect directly from you
Information that you directly submit to us through our Services may
include:
- Basic contact details including your name, address, phone number, email.
- Account information including your username, password, securityquestions.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with
certain information about yourself. You may elect not to provide this
information, but doing so may prevent you from using or accessing these
features.
Information we collect through cookies
We automatically collect certain information about your interaction with the
Services (“Usage Data”). To do this, we may use cookies, pixels, and
similar technologies (“Cookies”). Usage Data may include information
about how you access and use our Site and your account, including
device information, browser information, information about your network
connection, your IP address and other information regarding your
interaction with the Services.
Information we obtain from third parties
We may obtain information about you from third parties, including from
vendors and service providers who may collect information on our behalf,
such as:
- Companies who support our Site and Services.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to fulfill our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance
with this Privacy Policy. We are not responsible or liable for the accuracy
of the information provided to us by third parties and are not responsible
for any third party's policies or practices. For more information, see the
section below, ’Third Party Websites and Links’.
How we use your personal information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Sensitive health information
When you receive health services from our clinic through our virtual health methods, we
will collect individually identifying health information in accordance with the provisions of
the Health Information Act (HIA). The HIA requires us to tell you about the purposes for
which we collect your health information and the legal authority that allows us to do so
HIA section 22(3).
Collection
We collect your health information through the virtual health portal and enter it
into our Information System to provide you with diagnostic, treatment, and health
care services.
Our Information System vendor does not use, collect, or disclose any personal information; or store any information outside of Canada during
the provision of services. All data collected by the virtual application is maintained in the custodian’s database under the restrictions and
adherences of the Health Information Act.
Legal authority
We collect your health information pursuant to our legal authority under section
20(b) of the HIA. We will collect this health information directly from you, except
in limited circumstances where we are authorized under HIA to indirectly collect
such information.
There are aspects of the virtual health registration process that may not be
primarily related to a health service and accordingly, does not fall within
the parameters of the HIA. This collection of personal information falls
under the Personal Information Protection Act PIPA section 18(1). When
this information becomes a part of your health information in the
Information System, it becomes part of your “registration information” as
defined by HIA section 1(1) and becomes “health information” as
described by the HIA section 1(1)(k)(ii).
Record content
Collecting (recording) and using audio and video consultations through the virtual
health portals go beyond what would be considered essential to provide a health
service and is not consistent with provincial and national guidelines for providing
virtual health care.
The application does not permit video conferencing calls to be saved in any
format; they are peer-to-peer calls and once the session has been terminated,
nothing can be recovered or re-watched /referenced. This means your virtual
encounter cannot be maintained in your medical record except where transcribed
by your physician and cannot be presented as part of an access or disclosure
request.
If you have any questions about the collection, use and disclosure of your health
information, please talk to the privacy officer at: info@atmacena.com
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and
preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may
also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in
mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to
work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising
partners.
Analytics
We use third party analytics tools, such as Google Analytics. These analytics services
track certain activities on their Site by setting cookies in the browser. Google analytics
uses cookies to track certain usage information on the Sites, to create reports for us
about activities of viewers. Such information may include aggregated information about
the devices, networks, general geolocation, page visits, duration of visits, and click
through information of visitors. This data is used for aggregate reporting purposes.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for
legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. For example, we may use WordPress to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal
information and sensitive personal information (denoted by *) about users for the
purposes set out above in "How We Collect and Use your Personal Information" and
"How we Disclose Personal Information":
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data.
We do not use or disclose sensitive personal information for the purposes of inferring
characteristics about you. We will only use personal information for the purpose for
which it was originally collected, or for a use consistent with that purpose, unless
expressly consented to, or as permitted or required by law.
User generated content
The Services may enable you to post product reviews and other user-generated
content. If you choose to submit user generated content to any public area of the
Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make
available to others and cannot ensure that parties who have access to such information
will respect your privacy or keep it secure. We are not responsible for the privacy or
security of any information that you make publicly available, or for the accuracy, use or
misuse of any information that you disclose or receive from third parties.
Retention
How long we retain your personal information depends on different factors, such as
whether we need the information to maintain your account, to provide the Services,
comply with legal obligations, resolve disputes or enforce other applicable contracts and
policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in
relation to your personal information. However, these rights are not absolute, may apply
only in certain circumstances and, in certain cases, we may decline your request as
permitted by law.
-
- Right to Access/ Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Right to Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information.
- Right to Withdrawal. Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Right to Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Right to Manage Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
Depending on where you live, you may have some or all of the rights listed below in
relation to your personal information. However, these rights are not absolute, may apply
only in certain circumstances and, in certain cases, we may decline your request as
permitted by law.
We will not discriminate against you for exercising any of these rights. We may need to
collect information from you to verify your identity, such as your email address or
account information, before providing a substantive response to the request. In
accordance with applicable laws, You may designate an authorized agent to make
requests on your behalf to exercise your rights. Before accepting such a request from
an agent, we will require that the agent provide proof you have authorized them to act
on your behalf, and we may need you to verify your identity directly with us. We will
respond to your request in a timely manner as required under applicable law.
International users
Please note that we may transfer, store and process your personal information outside
the country you live in, including the United States. Your personal information is also
processed by staff and third-party service providers and partners in these countries.
Security measures
Please be aware that no security measures are perfect or impenetrable, and we cannot
guarantee “perfect security.” In addition, any information you send to us may not be
secure while in transit. We recommend that you do not use unsecure channels to
communicate sensitive or confidential information to us.
To ensure that information collected through the use of our Services is limited to what is
essential, all communications are encrypted (at a minimum).
We have implemented and continuously monitor and improve upon a Privacy Impact
Assessment to ensure that our practices are meeting current requirements for data
protection.
Privacy breach
Our Privacy Impact Assessment includes protocols for managing potential and real data
breaches in accordance with the types of information we collect, use, or disclose and
the applicable laws and regulations that govern our Services.
Complaints
If you have complaints about how we process your personal information, please contact
us using the contact details provided below. If you are not satisfied with our response to
your complaint, depending on where you live you may have the right to appeal our
decision by contacting us using the contact details set out below, or lodge your
complaint with your local data protection authority.
Third party websites and links
Our Site may provide links to websites or other online platforms operated by third
parties. If you follow links to sites not affiliated or controlled by us, you should review
their privacy and security policies and other terms and conditions. We do not guarantee
and are not responsible for the privacy or security of such sites, including the accuracy,
completeness, or reliability of information found on these sites. Information you provide
on public or semi-public venues, including information you share on third-party social
networking platforms may also be viewable by other users of the Services and/or users
of those third-party platforms without limitation as to its use by us or by a third party. Our
inclusion of such links does not, by itself, imply any endorsement of the content on such
platforms or of their owners or operators, except as disclosed on the Services.
Children’s data
The Services are not intended to be used by children, and we do not knowingly collect
any personal information about children. If you are the parent or guardian of a child who
has provided us with their personal information, you may contact us using the contact
details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we
“share” or “sell” (as those terms are defined in applicable law) personal information of
individuals under 16 years of age.
Industry regulatory disclosure requirements
As the purpose of our Services may at some point be central to the provision of health
care, we ensure that information collected through the use of our Site is limited to what
is essential to the provision of services. We do not use cookies to track personally
identifying information, only a unique identifier.
Under the HIA section 58(1), when collecting, using or disclosing health
information, a custodian must, in addition to complying with section 57, collect,
use or disclose only the amount of health information that is essential to enable
the custodian or the recipient of the information, as the case may be, to carry out
the intended purpose.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if
you would like to exercise any of the rights available to you, please email us at
info@atmacena.com
